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Delivery

I.O.N Herbals

FREE postage on all orders $100 and over within Australia

 

Otherwise, postage fees within Australia are as follows:

All E-Parcels are traceable.

Orders up to $100
Standard E-Parcel (3-7 business days)
- $8.95 inc GST
Express E-Parcel (1-3 business days)
- $11.95 inc GST

  • Postcodes outside the Express E-Parcel & Standard E-Parcel Post Network may take a little longer.
  • Orders are posted via Australia post within one-two business days, Monday through Friday.  Any orders placed over the weekend will be processed on the next business day. 

Unclaimed - Returned - Lost Parcels
Unclaimed: If you fail to collect your item from the post office it will be returned to I.O.N Herbals. If you would like your product reshipped to you there will be a charge of $10 to do so.

Incorrect Address: If you enter the wrong address on your parcel and it is returned to I.O.N Herbals you will need to pay a $10 postage fee for it to be resent. 

Any unclaimed/returned parcels that you would prefer to have refunded instead of shipped will have an $10 refund/admin fee applied.

Lost Parcels: If your parcel has been lost please contact I.O.N Herbals. A case with Australia Post to locate your parcel will be lodged, please note it can take up to 5 working days to receive a response.

  • Once there has been an investigation by Australia Post and your parcel was deemed delivered and you did not opt in for the signature required on delivery option you may not be illegible for a replacement.
  • Once there has been an investigation by Australia Post and your parcel was not delivered and deemed lost by Australia Post I will arrange a replacement to be sent out to you.

Questions?

If you need further information, please drop me an email sharynb@ionherbals.com.au